ICT Support

What is ICT

ICT (information and communications technology - or technologies) is an umbrella term that includes all the technology, communication devices or applications encompassing: integration of telecommunications (telephone lines and wireless signals), computers as well as necessary enterprise software, satellite systems, middleware, storage, various services and audio-visual systems, which enable users to access, store, transmit, and manipulate information.

Why ICT Infrastructre

Today, the new ICT landscape is rapidly changing. This relates to outsourcing non-core business activities, process optimization, rethinking infrastructure strategy and maintaining IT infrastructure for delivering measurable business value. Innovative ICT services should support your business and help become more responsive to your current needs.

Data Centre

Provision of expert advice and recommendations on: migration strategies, future data centre operating and governance models including best practices such as ITIL. Assistance with key strategic documents. Provision of services to assist with actual migration activities. Provision of services associated with data centre operational activities including delivery "as a service".

End User Computing

Installation, configuration and maintenance, includes ordering equipment, delivery, installation of operation systems and decommissioning of existing equipment.

About Us


The Information and Communications Technology and Security policy is a formal statement of the rules and guidelines applied by the Municipality which must be adhered to by people utilising and managing the ICT facilities. This policy has been developed in line with the Electronic Communication Security Act, 68 of 2002, the South African Minimum Information Security Standards, and Control Objectives for Information Related Technology (COBIT), ISO 17799, System Administration, Networking and Security Institute (SANS) and Information Technology Infrastructure Library (ITIL).
Objective The purpose of this document is to formalise an Information and Communications Technology (ICT) Usage and Security Policy, which provides guidelines for introducing and maintaining ICT into the Municipality in a controlled and informed manner, while addressing the key elements of control and security. Those who use the Municipalities ICT facilities are expected to do so responsibly and within normal standards of professional and personal courtesy and conduct.

The purpose of this policy is:

1. To inform users and managers of their responsibilities when utilising information assets, as well as for protecting technology and information assets;
2. To specify the mechanisms through which these requirements must be met
3. To provide a baseline from which to acquire, configure and audit computer systems and networks in compliance with the policy;
4. To minimise disruption to and misuse of the municipalities ICT infrastructure;
5. To ensure that the municipalities resources are used for purposes appropriate to the business mission; and
6. To define what users may or may not do on the various components of the system infrastructure.

Users are hereby informed of expected standards of conduct and the punitive measures for not adhering to them. Any attempt to violate the provisions of this policy will result in disciplinary action in line with the Municipalities disciplinary code..

Services We Support

  • VOIP
  • Desktop Support Services
  • Server Support
  • ICT Support Services
  • ICT Security
  • WAN and LAN
  • Public Wifi
  • Web Services

Our Services

We are dedicated to ensuring the integrity of data, improving Services Delivery, and fostering a bright technological future for uMshwathi Municipality.

Public Wifi

Public Wi-Fi is available just about everywhere, from the main office to libraries, you visit while visiting. Wi-Fi has made our lives a a little easier, but it also poses security risks to the personal information available on our laptops and smartphones.

Desktop Support Services

Our Desktop Support service provides maintenance and management of hardware, including: Servers. Desktop and laptop PCs.


VoIP technology to provide a telephone service over your wired or wireless broadband internet connection. VoIP stands for Voice Over Internet Protocol, or in more common terms a phone service over the Internet.

Server Support

Server support has become an important component when it comes to the management and maintenance of a business’ IT infrastructure. A server is a computer that processes requests and delivers data to computers within your private network or over the internet.

ICT Support Services

The unit enables staff to perform their duties by ensuring that staff and students have access to the information they require at all times via their desktop computers, web browsers and mobile devices.

ICT Security Services

Security, in information technology (IT), is the defense of digital information ... through the use of security policies, software tools and IT services.


Software downloads.


Meet the ICT Team

Dedicated ICT Team.


Vusi Mdunge

ICT Manager


Denzil Harrod

Desktop Support Officer


Noxolo Mpungose

ICT Support Officer


Nokulunga Nkwanyana

ICT Intern


Mbuso Ndlovu

Intern ICT

Get In Touch

Please fill out the form below to send us an email and we will get back to you as soon as possible.

Contact Info

Address1 Main Road,
New Hanover 3233

Phone 27 (0)33 816 6911

Email ithelp@umshwathi.gov.za